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Shipping and Delivery Policy
We aim to provide reliable, efficient delivery for every order. This policy explains our delivery options and what to do if something goes wrong. Orders placed on this website are governed by our Terms and Conditions. If anything in this policy conflicts with the Hardware Conditions of Sale, the Hardware Conditions of Sale take priority.
General Shipping Information
- Order cut-off time: orders placed online by 3:00pm on a working day are dispatched the same day for next working day delivery, subject to stock availability.
- Working days: Monday to Friday, excluding UK bank holidays.
Delivery Options
| Destination | Service | Estimated delivery time | Charge |
|---|---|---|---|
| Mainland UK (excluding Highlands and Islands) | Standard | Next working day | £8.00 |
| Mainland UK (excluding Highlands and Islands) | Pre-noon | Next working day, before 12:00pm | £15.00 |
| Mainland UK (excluding Highlands and Islands) | Pre-10:30am | Next working day, before 10:30am | £24.00 |
| Mainland UK (excluding Highlands and Islands) | Saturday | Saturday | £40.00 |
| Highlands and Islands | Standard | 2 working days | £8.00 |
| Northern Ireland and Isle of Man | Standard | 2 working days | £22.00 |
| Ireland | Standard | 5 to 7 working days | £40.00 |
| Other EU countries | Standard | 5 to 7 working days | £40.00 |
The delivery charge for your order is shown at checkout.
Delivery Times and Delays
Delivery times, including pre-noon, pre-10:30am and Saturday services, are estimates provided by our courier and are not guaranteed. We make every effort to dispatch orders placed by 3:00pm on the same day, but delivery can occasionally be affected by factors outside our control, including:
- Courier network delays: for example, high volumes or operational issues within the courier’s network.
- Severe weather: adverse weather can affect transit times.
- Traffic disruption: unexpected road closures or heavy traffic.
- Public health or safety restrictions: government measures that affect delivery.
We will tell you about any known delays as soon as we can and provide tracking information so you can follow your delivery.
Checking Your Delivery
We package every order securely, but please check your delivery as soon as it arrives.
- Damaged deliveries: take photographs of the packaging and the products and contact us within 2 working days of delivery.
- Missing items: if any items are missing from your delivery, contact us within 2 working days of delivery.
- Late or lost deliveries: if your order has not arrived by the expected delivery date, or tracking shows it is lost, contact us straight away, and in any case within 5 working days of the expected delivery date.
Where you tell us within these time limits and we accept the claim, we will work with the courier and either replace the affected items or refund what you paid for them. Proof of delivery from our courier is evidence that your order was delivered.
Deliveries Outside Great Britain
- A valid VAT or EORI number is required for deliveries to Ireland and other EU countries.
- We only ship to the country in which your VAT or EORI number is registered.
- Deliveries to Northern Ireland, the Isle of Man and countries outside the UK may need additional customs documentation and processing time.
- Import duties, local taxes and customs clearance charges in the country of delivery are your responsibility.
Large Shipments and Same-Day Delivery
For large or urgent orders we can arrange bespoke or same-day delivery. Please contact us to discuss your requirements.
Contact Us
Phone: 0300 124 6181 (Monday to Friday, 9am to 5pm, excluding UK bank holidays)
Email: sales@routerstore.com