Privacy Policy

Privacy Policy

This policy explains how The Router Store collects, uses and protects personal information when you visit routerstore.com, contact us or buy from us. We sell only to business customers, so the personal information we handle is mainly about the people who work for or represent those businesses.

Who We Are

The Router Store is a trading name of Millbeck Communications Limited, a company registered in England and Wales with company number 04501248. Our registered office is 6 Arena Park, Tarn Lane, Leeds, LS17 9BF, United Kingdom.

Millbeck Communications Limited is the controller of the personal information described in this policy. This means we decide how and why it is used, and we are responsible for looking after it.

How to Contact Us About Your Information

Email: info@millbeck.co.uk
Phone: 0300 124 6181 (Monday to Friday, 9am to 5pm, excluding UK bank holidays)
Post: Data Protection, Millbeck Communications Limited, 6 Arena Park, Tarn Lane, Leeds, LS17 9BF, United Kingdom

The Information We Collect

We collect the following types of personal information:

• Contact details: your name, job title, company name, email address, phone number, and billing and delivery addresses.
• Account details: if you create an account, your login details and account preferences.
• Order details: the products you buy, order history, invoices, deliveries, returns and warranty claims.
• Payment details: confirmation that a payment has been made and limited card details such as the card type and last four digits. Card payments are handled by our payment provider, and we do not store your full card number on our website.
• Business details: your company’s VAT or EORI number where needed for deliveries outside Great Britain.
• Communications: emails, phone calls, support requests and other messages you send us.
• Website usage: your IP address, browser type, device information, the pages you visit and how you arrived at our website, collected through cookies and similar technologies (see Cookies below).
• Marketing preferences: whether you have chosen to receive, or opted out of, marketing emails from us.

Most of this information comes directly from you. We may also receive information from our payment provider and couriers, and, if your business applies for a credit account, from credit reference agencies.

How We Use Your Information

Data protection law requires us to have a lawful basis for each way we use personal information. The table below sets out what we do and why.

Marketing

We may send business contacts emails about products and offers that are relevant to their business. Where the law requires your consent, for example if you are a sole trader or in some partnerships, we will only send marketing emails if you have agreed or, where you have bought from us, about similar products. Every marketing email includes a link to unsubscribe, and you can also opt out at any time by contacting us. We do not sell your personal information.

Who We Share Your Information With

We only share personal information where we need to, and only with:

• Service providers who help us run our business, including website hosting and IT providers, email providers, our card payment provider, couriers, and our accountants and professional advisers. They may only use your information to provide their services to us.
• Manufacturers and distributors where this is needed to handle a warranty claim or product return.
• Credit reference agencies if your business applies for a credit account with us.
• Customs and tax authorities where needed for deliveries outside Great Britain or to meet our legal obligations.
• Police, regulators, courts or other authorities where the law requires it or where it is needed to prevent fraud or crime.
• A buyer or successor if all or part of our business is sold or reorganised.

International Transfers

Some of our service providers may store or process personal information outside the UK. Where they do, we make sure your information is protected, for example by using countries the UK government recognises as providing adequate protection, or by using contracts approved for international data transfers.

How Long We Keep Your Information

• Orders, invoices and financial records: up to 7 years after the end of the financial year they relate to, to meet tax and accounting requirements.
• Customer account details: while your account is open, and for up to 7 years after our last transaction with you.
• Enquiries and support requests that do not lead to an order: for as long as needed to deal with them.
• Marketing preferences: until you opt out. We keep a record of your opt-out so that we do not contact you again.
• Cookies: for the periods set out in our cookie settings.

We may keep information for longer where the law requires it or where it is needed to deal with a dispute or legal claim. When we no longer need personal information, we delete it or anonymise it so that you can no longer be identified.

How We Protect Your Information

We use appropriate technical and organisational measures to protect personal information, including encrypted connections on our website, access controls so that only authorised staff can see customer information, security controls on our IT systems, security requirements for our service providers, and staff training on data protection and security. We will never ask for your account password by email or phone.

Cookies

Cookies are small files placed on your device when you visit a website. We use the following types of cookies:

• Necessary: needed for the website to work, such as keeping items in your basket, keeping you logged in and remembering your cookie choices. These do not need your consent.
• Functional: remember choices you make to give you a more personal experience.
• Performance and analytics: help us understand how visitors use our website so that we can improve it.
• Advertising: help us show relevant adverts and measure how well they work.

We only use functional, performance, analytics and advertising cookies if you agree to them. You can accept or reject these cookies when you first visit our website, and change your choice at any time using the cookie settings link on our website. You can also block or delete cookies in your browser settings, although parts of the website, including checkout, may not work without necessary cookies.

Your Rights

You have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct information that is inaccurate or incomplete;
• ask us to delete your information;
• ask us to restrict how we use your information;
• object to us using your information on the basis of our legitimate interests, and object at any time to marketing;
• ask us to transfer information you have given us to another organisation; and
• withdraw your consent at any time, where we rely on consent.

Some of these rights only apply in certain circumstances. To make a request, contact us using the details above. We will respond within one month, or tell you if we need longer and why. If your request is unclear, we may ask you for more detail, and the time limit will restart once we receive it.

Complaints

If you are unhappy with how we have used your personal information, please contact us first using the details above so that we can try to put things right. We will acknowledge your complaint within 30 days, look into it without undue delay, and tell you the outcome.

You also have the right to complain to the UK data protection regulator, the Information Commissioner’s Office (ICO). Its website is ico.org.uk and its helpline is 0303 123 1113.

Links to Other Websites

Our website may link to other websites, such as manufacturers’ sites. We are not responsible for how those websites handle personal information, so please read their privacy policies.

Changes to This Policy

We may update this policy from time to time. The latest version will always be published on this page, with the date it was last updated. If we make a significant change, we will tell our customers.