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This is the RMS call we take most often: "our VPN has stopped working". Usually the company data pool has hit zero. The good news is that your routers have not gone offline. Here is what stops, what keeps working and how to get going again.
What stops and what keeps working
Stops
- RMS Connect sessions to PLCs, HMIs, cameras and PCs (web, SSH, remote desktop, VNC) that use company data
- VPN Hub devices on company data: they are disabled in the hub
- Quick Connect sessions that use company data
- Users in hubs where no device has a data pack
Keeps working
- Monitoring, alerts, configuration and firmware updates (these run on credits or packs)
- Opening the Teltonika router's own WebUI or CLI through RMS
- Devices with a 150 GB pack that still has data, and hub users using it
- The router's own mobile or wired internet connection
Five steps to get running again
Tick each step as you go; the checklist remembers where you got to on this device.
Why disabled hub devices stay off
When the pool reaches zero, RMS switches off the hub devices that were using company data. Adding more data does not switch them back on automatically, which catches a lot of people out. Re-enable them on the hub's Clients tab once the pool is topped up.
Stopping it happening again
- Set a low-data alert well above zero, so there is time to act.
- Give busy devices their own 150 GB pack, so they stop draining the shared pool.
- Keep a few spare credits in the pool to convert in a hurry.
To compare data options for a busy device, use the calculator on our company data and data packs page. You can buy RMS credits and 150 GB data packs from us, and our Teltonika RMS hub covers the rest of RMS.
Stuck right now? Tell us how many routers you run, how long they will be in place and how your engineers connect, and we will help you get going and recommend the right RMS mix. We sell Teltonika credits, packs and data, with pre-sales and after-sales support from our UK team.
Frequently asked questions
Do my routers go offline when RMS company data runs out?
No. Routers keep their internet connection and stay in RMS for monitoring and management. Only Connect, Quick Connect and VPN Hub traffic that uses company data stops.
I have added credits but the VPN Hub still does not work. Why?
Credits must be converted into company data, and devices that were disabled when the pool hit zero have to be re-enabled by hand on the hub's Clients tab.
How do I find what used all the data?
Check the data usage for your VPN Hubs and RMS Connect sessions. File transfers and remote desktop sessions are the usual culprits. Give that device a 150 GB data pack.
Is an expired licence the same as running out of data?
No. An expired licence means the device has no credit or management pack left, which is a time problem. Running out of data only affects Connect and VPN traffic.
Need help with your project?
Talk to our UK technical team about the right router, SIM and antenna.